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Help Center

Help Center - We’re Here to Assist You

Welcome to the Ghostino Casino Help Center, your comprehensive resource for answers, guidance, and support. Whether you’re new to online gaming or an experienced player, our help center provides detailed information to ensure you have the best possible experience at our casino.

Quick Help Topics

Account Management

Creating Your Account
Setting up your Ghostino Casino account is quick and easy. You’ll need to provide basic information including your name, email address, date of birth, and UK address. Make sure all information is accurate as it will be verified during the account verification process.

Account Verification
All UK players must verify their accounts within 72 hours of registration. You’ll need to provide:

  • Photo ID (passport, driving licence, or national ID card)
  • Proof of address (utility bill, bank statement, or council tax bill from the last 3 months)
  • Proof of payment method (photo of card used for deposits)

Forgotten Password
If you’ve forgotten your password, click the “Forgot Password” link on the login page and enter your registered email address. You’ll receive reset instructions within minutes.

Account Closure
Need to close your account? Contact our support team via live chat or email. We can arrange temporary cooling-off periods or permanent account closure based on your preferences.

Deposits & Withdrawals

Making Deposits
Ghostino Casino accepts multiple payment methods for UK players:

  • Visa and Mastercard debit/credit cards
  • PayPal and other e-wallets
  • Bank transfers
  • Cryptocurrency (Bitcoin, Ethereum)
  • Paysafecard vouchers

Minimum deposit: £10
Maximum deposit: £5,000 per transaction (higher limits for VIP players)

Withdrawal Process
Withdrawals are processed quickly and securely:

  1. Request withdrawal from your account dashboard
  2. Automatic security checks (usually instant)
  3. Processing time: 0-24 hours for e-wallets, 1-3 days for cards, 3-5 days for bank transfers
  4. Funds arrive in your account

Withdrawal Limits

  • Standard players: £5,000 per day, £20,000 per month
  • VIP players: Higher limits based on VIP level
  • No limits on winnings from progressive jackpots

Bonuses & Promotions

Welcome Bonus Requirements
Our £1,000 welcome bonus plus 100 free spins has a 35x wagering requirement. This means you need to wager 35 times the bonus amount before you can withdraw any winnings derived from the bonus.

Free Spins Rules
Free spins are typically valid for 7 days from the date they’re credited to your account. Any winnings from free spins are subject to wagering requirements before they can be withdrawn.

Cashback Promotions
Cashback is calculated on net losses during the promotional period and is usually credited automatically within 24 hours of the promotion ending.

Game Rules & Information

Slot Games
Our slot games use certified Random Number Generators (RNG) to ensure fair play. Each spin is completely independent of previous results. Return to Player (RTP) percentages are displayed in each game’s information section.

Live Casino
Live dealer games are streamed from professional studios with real dealers. All games follow standard casino rules, and you can find detailed rule explanations within each game.

Progressive Jackpots
Progressive jackpot games pool contributions from players across multiple casinos, creating potentially life-changing prize pools. Jackpots are won randomly or through specific game features.

Technical Support

Browser Requirements
Ghostino Casino works best with updated versions of:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

Mobile Compatibility
Our mobile platform works on iOS and Android devices. No app download required - simply visit our website through your mobile browser.

Connection Issues
If you experience connectivity problems:

  1. Check your internet connection
  2. Clear your browser cache and cookies
  3. Disable browser extensions
  4. Try a different browser
  5. Contact support if issues persist

Responsible Gambling

Setting Limits
You can set various limits in your account settings:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Session time limits
  • Bet limits

Self-Exclusion
If you need a break from gambling, we offer:

  • 24-hour cooling-off periods
  • Self-exclusion for 6 months, 1 year, or 5 years
  • Permanent account closure

Problem Gambling Support
If you’re concerned about your gambling habits, help is available:

  • BeGambleAware.org: Free support and information
  • GamCare: Confidential counselling and advice
  • Gamblers Anonymous: Peer support groups

Contact Support

Live Chat
Our live chat service is available 24/7 with UK-based agents who understand local banking and gambling regulations.

Email Support
Send detailed queries to support@ghostino-casino.uk for comprehensive responses within 4 hours.

Phone Support
UK players can call our dedicated helpline: 0800 XXX XXXX (freephone)

Response Times

  • Live chat: Instant connection
  • Email: 4-hour average response
  • Phone: Immediate assistance during business hours

Frequently Asked Questions

Yes, Ghostino Casino operates under international licensing and welcomes UK players. We follow strict responsible gambling guidelines and player protection measures.

Are My Funds Safe?

Absolutely. All player funds are held in segregated accounts separate from operational funds, ensuring your money is always protected.

Can I Play for Free?

Yes, most of our slot games offer demo versions that you can play without registering or depositing. Live casino games require real money play.

What Happens if a Game Disconnects?

If you disconnect during a game round, the game will continue in the background. When you reconnect, you’ll see the result and any winnings will be credited to your account.

How Do I Claim My Bonuses?

Most bonuses are credited automatically when you meet the requirements. Some promotional bonuses may require you to opt-in or enter a bonus code.

Can I Change My Account Details?

Basic information can be updated in your account settings. For significant changes (name, date of birth), you’ll need to contact customer support with appropriate documentation.

Why Do You Need My Documents?

Document verification is a legal requirement to prevent fraud, money laundering, and underage gambling. It also helps us protect your account from unauthorised access.

Still need help? Our friendly support team is available 24/7 to assist you with any questions or concerns you may have about your Ghostino Casino experience.